 | HBF’s national survey of house builders was launched in 2005 in response to recommendations in the Barker Review of Housing of 2004. It is a self-completion census completed by the purchasers of new build homes |
HBF’s national survey of house builders was launched in 2005 in response to recommendations in the Barker Review of housing of 2004. It is a self-completion census completed by the purchasers of new build homes.
The latest survey results were published at the beginning of March 2012. They are the seventh set of survey results and covers the 12 months from October 2010 to September 2011.
The results reveal that levels of customer satisfaction have once again risen and now match or exceed those in any other industry or sector. The results of the survey, supported and analysed by the National House Building Council, reveal that:
9 out of 10 buyers (90%) are very or fairly satisfied with the overall quality of their new home
9 out of 10 buyers (90%) would recommend their builder to a friend
These independently verified results come in the midst of a difficult environment for home builders with an uncertain planning system, restricted mortgage availability and a huge burden of regulation threatening to stifle innovation and continuing design improvement.
Despite these challenges, the results are a testament to the industry’s commitment to deliver the high quality product and service that today’s demanding home buyers rightly expect.
Stewart Baseley, Executive Chairman at HBF, said today;“For the first time 9 out of 10 consumers – the most important people in the process – have said that they’re happy with the quality of their new home and would recommend their builder to friends. The results are a testament to the efforts made by our industry to deliver products and services that consumers are happy with, despite the difficult business environment.
“It is essential to achieve these high satisfaction levels when providing a product that represents for most people their largest investment both financially and emotionally. But creating a great home is not straightforward. Each home built is different and presents a different challenge. It takes commitment and dedication from the CEO’s office to the construction site involving everyone from directors to tradesmen to customer facing staff. These superb results are a credit to our industry and all its employees.”
The survey is undertaken, and the results analysed, by the NHBC.
http://www.hbf.co.uk/policy-activities/customer-satisfaction-survey/
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